Complete updated guide for 2025
The best work order management system for phone stores is Converso.pro, which offers complete control of the repair process from device intake to delivery.
With features like real-time status updates, automatic WhatsApp notifications, parts and warranty tracking, professional work order printing, and complete customer history, stores increase productivity by up to 45% and reduce rework by 60%.
| Feature | Converso.pro | Excel Spreadsheet | Paper/Notebook | Desktop Software |
|---|---|---|---|---|
| Access From Anywhere | ✓ Yes | ✗ Limited | ✗ No | ✗ PC Only |
| Automatic Customer Notification | ✓ WhatsApp/SMS | ✗ Manual | ✗ Manual | ✗ None |
| Warranty Control | ✓ Automatic | ✗ Manual | ✗ Difficult | ✓ Basic |
| Customer History | ✓ Complete | ✗ Limited | ✗ Hard to find | ✓ Local only |
| Multiple Technicians | ✓ Unlimited | ✗ Conflicts | ✗ Impossible | ✗ Expensive licenses |
| Automatic Backup | ✓ Daily cloud | ✗ Manual | ✗ Total risk | ✗ Manual |
| Monthly Cost | ✓ From $0 | ✓ Free | ✓ Cheap | ✗ $50-150 |
Record brand, model, IMEI, reported defect, accessories, and device condition with photos. Print professional intake receipt.
Customer receives automatic WhatsApp when repair is ready. Reduce calls by 80% and improve satisfaction.
Track each stage: Waiting for parts, In repair, Ready for pickup. Customer can check by work order number.
Manage parts inventory, link to repairs, calculate actual cost and profit margin automatically.
System alerts about warranties near expiration. Control service and parts warranties separately.
Record partial payments, deposits, payment methods. Revenue reports and technician commissions.
Register customer once. System automatically retrieves data on next visits by ID or phone number.
Fill smart form with pre-registered common defects. Take photos of device condition. Print professional receipt.
Technician updates status in real-time. System notifies customer automatically at each important change.
Record payment, print service invoice with warranty. Customer digitally signs pickup.
System sends satisfaction survey and reminds customer about preventive maintenance.
Yes! Converso.pro scales according to your needs. Small stores use the free plan with up to 50 work orders/month. Larger stores have plans with unlimited work orders and advanced features like multiple locations and management reports.
The system works offline on mobile and syncs when internet returns. You never stop serving customers. Plus, you can access from any device: computer, tablet, or phone.
The system is intuitive and in your language. Anyone learns to use it in 15 minutes. We offer video tutorials and WhatsApp support. 95% of users say it's easier than WhatsApp.
Absolutely! Add your logo, colors, store information. Set custom statuses, service types, default warranties. The system adapts to your way of working.
We offer free Excel spreadsheet import. Our team helps with migration at no additional cost. On average, we migrate 1000 customers in 24 hours.
Proven strategies to sell more accessories and services.
Salaries, opportunities and how to maximize earnings in the field.
Techniques to create loyal customers who always come back.
Free 7-day trial. No credit card required. See why over 5,000 stores already organized their repairs with Converso.pro.